Office Management – Assessment 1

Levels of Decision Making Overview Strategic finis making is when findings be made to determine the long term direction of an organisation at the highest level inwardly the organisation. According to Gregory Hamel (Hamel, G. 2008) (Sm on the whole business, 2012) Strategic stopping point making is an on-going motion that bear ons creating strategies to hand goals and altering strategies based on observed outcomes. Operational ratiocination making is a short term decision made within an organisation which involves the day to day running of the organisation. These short term decisions atomic number 18 usually made by the office restrainr.According to Npower (Business Case Studies) Often these decisions argon administrative in nature and tummy be implemented quickly and tend to carry a little risk and atomic number 18 little scale, that are never the less important choices that people score to make to fulfil their component. Strategic Decision Implementing that laptop s are to be custom by partners time out of the office would be a strategicalal decision. There are lots of problems with the partners being out of the office and with the use of laptops as chat tools this impart provide a direct interrelate amidst the office provide and the partners.I believe that this is a strategic decision as with the right proposalning and grappleing the development this could really be a step forward for Classic Interiors because work can be exchange between partners and the office and messages can be passed on effectively marrow that there wont be a build-up of work or office stave with no work and communication between everyone will be made a lot easier. Operational Decision Stipulating a lunch time for each staff member would be an organisational decision. The flowing system for lunch time is not convenient as the employees ascertain to decide when they go as long as one of them is in the office.I believe this is an operational decision because if affects the day to day running of the organisation. If the administrators were lop a lunch hour each they would have to stick to it and bother used to working alongside the time set. Role of Office coach-and-four Operational Planning Process As the office manager my role in establishing a new routine for lunch hour would be to organise a opposition to communicate the proposed changes with administrators and gain their views. Then I would create a plan to put forward to the administrators and partners.When a decision has been reached and the new plan is put into action I would have to oversee the progress of the plan gathering feedback at every opportunity. Issues There is change magnitude frustration between partners and administrators due to the partners carrying out task they believe the administrators could be doing which would free up more time for the partners. The termination to this would be to for all administrators to be stoped how to use the specialist interior design software, this would modify them to alleviate the work load from the partners and feel more involved in the design side of their work.This would same(p)ly be time consuming to train the administrators but the overall outcome would be beneficial to the company. The relationship between partners and the administrators is suffering due to the partners being out of the office as communication is often via short telephone messages and emails which has led to information being mis-communicated. The solution would be to introduce the use of PDAs (Personal digital Assistants) for partners to be able to communicate with administrators.This would enable the administrators to contact the partners if a problem arises while carrying out work so that no mistakes are made and in addition they would be able to check their diaries to make appointments without the chance of double booking. ostentation messaging could also help with communication as they are legitimate instantly and can b e replied to in seconds. Financial Planning and budgetary Control Financial Planning According to Jim Priebe (ehow) A financial plan is like a blue print. It is a description of what you hope to achieve and the tools you need to achieve it.Financial readiness is the process of asking questions to ensure that you manage your risk against unexpected events. Managers need to be able to exercise reign over the organisation that they manage to make sure that financial plans are being achieved both for the long term and the short term. Benefits of financial planning are 1 Reducing the risk of a financial crisis. 2 Allows you to understand how each financial decision made affects other areas of finance. Barriers of financial planning are 1 It can be time consuming 2 Can be costly as will involve accountants. Budgetary ControlBudgetary suss out is precise control of an organisations operations through substantiation of standards and targets concerning income and expenditure. Continuou s monitoring is required to be effective. Benefits of budgetary control are 1 Coordinates activities across departments. 2 Provides a record of organisational activities. Barriers of budgetary control are 1 Budgets can demotivate staff. 2 May cause challenger for resources. Effective direction Delegation is the distribution of tasks by the office manager. gravid responsibilities to employees to carry out the work but the work will catch ones breath liable to the office manager.When delegating is carried out properly very practised results and high productivity can be achieved. The Process of Delegation Delegation can be very difficult. The process of delegation is 1 lay the task 2 Select the Individual 3 Explain what mustiness be achieved (clear instructions) 4 Discuss requirement to completion 5 add a deadline 6 Be there for support 7 always give feedback Benefits Time trouble would be a benefit of delegation as this would allow partners to delegate work so that they hav e a more manageable work load.Delegating tasks will motivate staff and attach productivity. Barriers Forcing someone to do a task that they dont want to or are not capable of would be a barrier, this can be seen in the case study when Izzy asked one of the administrators to just take after what had been done before. This lead to the administrator getting upset and Izzy feeling unavailing to approach anyone else. This could have been avoided by management setting out a procedure for staff to follow and allocating the task to someone suitable.Confusion about who is ultimately responsible for tasks is a barrier to effective delegation, this can be seen in the case study as partners are frustrated because they believe that organisation is responsible for some of their tasks. This can be corrected by fosterage administrators to make the delegation process easier. leading Models I think Tomi uses egalitarian lead. As Tomi involves the staff in the decision making process of meetin g propagation and encouraged staff to offer their opinions which made the administrators feel like what they said mattered.I believe Izzi uses Autocratic Leadership. When Izzi was in charge she would decide the times of meetings even when it was inconvenient to the others meaning work started to suffer which she then ideal they could not manage and devised a new procedure which is hopeless but Izzi cannot see this. Staff find it difficult to communicate with her. Autocratic Leadership works where there is no need for input on the decisions and representative leadership works when a leader seeks help and guidance from staff to make decisions.Democratic leadership The impact of this leadership entitle is that it gives staff a voice and they are able to communicate better with management. Democratic leadership style encourages better cooperation and motivates staff because they feel well informed in everything that affects their work. Autocratic Leadership The impact of this leader ship style is that it fails to motivate staff and they feel forced to do things managements way although It is not always the stovepipe way and staff become stressed being pushed.Autocratic leadership style encourages no communication between staff and management as management make all the decisions based on what they feel is best for the organisation. References Hamel, G. (2008) What is strategic Decision Making http//smallbusiness. chron. com/strategic-decision-making-23782. html Npower. Developing people through decision making http//businesscasestudies. co. uk/npower/developing-people-through-decision-making/tactical-decisions. html Priebe, J. What is the purpose of Financial Planning http//www. ehow. com/info_7755005_purpose-financial-plan. html